Read Take Their Breath Away: How Imaginative Service Creates Devoted Customers by Chip R. Bell Free Online
Book Title: Take Their Breath Away: How Imaginative Service Creates Devoted Customers|
The author of the book: Chip R. Bell
ISBN 13: 9780470443507
Format files: PDF
The size of the: 3.51 MB
Edition: John Wiley & Sons
Date of issue: May 1st 2009
Read full description of the books Take Their Breath Away: How Imaginative Service Creates Devoted Customers:Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."
--Seth Godin, author of Purple Cow and Tribes
"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book."
--Colleen Barrett, President Emeritus, Southwest Airlines Company
"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away.
--Howard Beharformer, former president, Starbucks Coffee International.
Read information about the authorThe author of 22 books, Chip's newest book is "Kaleidoscope: Delivering Innovative Service That Sparkles." He is also the author of such bestsellers as:
• "Sprinkles: Creating Awesome Experiences Through Innovative Service"
• "The 9 1/2 Principles of Innovative Service"
• “Take Their Breath Away” (with John R. Patterson)
• "Managers as Mentors" (with Marshall Goldsmith)
• "Service Magic"
• "Managing Knock Your Socks Off Service" (with Ron Zemke)
• "Kaleidoscope: Delivering Innovative Service That Sparkles"
He has served as consultant, trainer or keynote speaker to such major organizations as GE, Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Caterpillar, Eli Lilly, Verizon Wireless, USAA, Merrill Lynch, Hertz, Accenture, Home Depot, Harley-Davidson and Victoria's Secret. Global Gurus has ranked him for the last three straight years among the top three keynote speakers in the world on customer service, with two years in the top slot.
The Chip Bell Group was in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served as a guerrilla tactics instructor at the Army Infantry School.
He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur Magazine, CEO Magazine, WSJ, MarketWatch, Leader to Leader and Fast Company.
SPECIALITIES: Keynote speaking and consulting on innovative service, customer loyalty, service leadership, mentoring, management, and customer relationship management.
To book Chip as a speaker or consultant, visit www.chipbell.com
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